Our Promise: Love Your RANA IMPORT & EXPORT INC Chair, Or Your Money Back!

At RANA IMPORT & EXPORT INC, we want you to absolutely LOVE your new outdoor chair. We believe in the quality, comfort, and style of our products, and we’re confident you will too. That’s why we offer a generous 30-day hassle-free return policy. If, for any reason, you’re not completely satisfied, we’ll make it right. Plus, return shipping is FREE!

We’re committed to making your shopping experience as smooth and enjoyable as possible. Consider this our promise to you.

Here’s everything you need to know about our Returns and Refunds:

1. Return Policy Overview: 30 Days of Peace of Mind

You have a full 30 days from the date you receive your order to decide if your chair is perfect for you. If it’s not, you can return it for a full refund, exchange, or store credit – no questions asked (well, maybe just a little feedback to help us improve! 📝). We want you to feel confident in your purchase, knowing you can return it easily if needed.

2. What Can Be Returned? (Almost Anything!)

We accept returns on most of our outdoor chairs, provided they meet the following conditions:

  • Returned within 30 days of the original delivery date.

  • In original condition, meaning it hasn’t been heavily used, abused, or damaged. Minor assembly is fine!

  • Returned with all original packaging and accessories (if possible).

3. Return Process: Easy as 1-2-3!

Returning your chair is simple and stress-free:

  1. Initiate Your Return: Contact our friendly customer support team at support@ranaimportexport.com or call us at +1 (859) 745-3032 (Mon-Fri, 9 AM – 5 PM EST).

  2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label and detailed instructions. No cost to you!

  3. Pack and Ship: Carefully repack the chair in its original packaging (or suitable alternative) and attach the return label. Drop it off at your nearest shipping carrier location.

4. Refund Methods and Timeframes

Once we receive and inspect your returned chair, we’ll process your refund promptly.

  • Refund Method: Refunds will be issued to your original payment method.

  • Processing Time: Please allow 5-7 business days for the refund to appear in your account. We’ll send you a confirmation email once it’s processed.

5. Exchange Policy: Find Your Perfect Fit!

Need a different color or style? We gladly accept exchanges for items of equal or lesser value. (If the new item is more expensive, you’ll just pay the difference). Exchanges follow the same process as returns, and we still provide the free shipping label!

6. Return Shipping: Absolutely FREE!

That’s right – return shipping is always FREE for eligible returns within the 30-day window. No hidden fees, no surprises. Just simple, free returns.

7. Damaged or Defective Items

If you receive a damaged or defective chair, please contact us within 48 hours of delivery. We will offer you a replacement, a repair, or a full refund – whichever you prefer. We handle all shipping costs for damaged goods.

8. Non-Returnable Items

While we strive to accommodate all returns, there are a few exceptions:

  • Items that have been heavily used, abused, or intentionally damaged.

  • Customized or personalized items.

  • Items purchased from unauthorized resellers.

9. International Returns

At this time, we are only able to process returns and exchanges for orders shipped within the United States.

10. Contact Information: We’re Here to Help!

Have questions about our return policy or need help with a return? Reach out to us:

Contact Method Details
Email support@ranaimportexport.com
Phone +1 (859) 745-3032
Address 651 NEW YORK AVE, HUNTINGTON, NY, 11743
Business Hours Monday to Friday: 9 AM – 5 PM EST